Terms of Service – VURV Creative, LLC

Effective Date: January 30, 2026

Welcome to VURV Creative! These Terms of Service (“Terms”) are a legally binding agreement between you (“Client,” “you”) and VURV Creative, LLC (“VURV,” “we,” “our,” or “us”). By accessing vurvcreative.com or purchasing/engaging our services, you agree to these Terms.

If you sign a proposal, Statement of Work (“SOW”), or contract with additional or different terms, those project-specific terms control for that engagement.

1) Services

VURV Creative provides creative and strategic services that may include:

  • brand strategy and consulting

  • brand identity and visual design

  • graphic design and brand implementation support

  • illustration and custom assets

  • digital products/downloads and educational resources

Public service descriptions on the website are general. Your actual deliverables, timeline, and pricing are defined in your signed proposal/SOW.

2) Scope, Change Requests, and Additional Work

Your project scope is defined in your proposal/SOW. Anything not explicitly included is out of scope.

If you request out-of-scope work, we may require:

  • a written change order, and/or

  • additional fees at our current rates, and/or

  • a revised timeline

We are not obligated to begin out-of-scope work until it is approved in writing and paid as required.

3) Communication, Timelines, and Feedback

Client Responsiveness

You agree to provide content, approvals, and feedback in a timely manner. Delays caused by missing materials, late responses, or extended review cycles will shift deadlines accordingly.

Revision Rounds

Unless your proposal/SOW states otherwise, projects include up to two (2) rounds of revisions per deliverable. Additional revision rounds or redesign requests may be billed at our current rates.

Project Holds

If a project is paused due to Client delay or non-payment, we may reschedule your project based on availability. Restarting after a pause may require timeline adjustments.

4) Payments, Non-Refundable Fees, and Billing

Payment Terms

Fees are due upfront or according to the payment schedule in your proposal/SOW. Invoices must be paid by the due date.

Non-Refundable Payments

Because our work is custom and time is reserved in advance, all payments are non-refundable, including deposits/retainers, milestone payments, consulting/strategy, and digital products/downloads.

Late Payments

If payment is late, we may pause work until the account is current. Paused work may affect delivery dates and scheduled availability.

Billing Disputes

If you believe there is a billing error, you must notify us within 7 days of the charge. We will review and, if appropriate, correct the issue.

5) Cancellation, Termination, and “Kill Fee”

Client Cancellation

If you cancel after work has begun, all amounts paid remain non-refundable. If there are unpaid invoices for work completed or time reserved, they remain due.

VURV Termination

We reserve the right to terminate services if the Client:

  • fails to pay on time

  • becomes unresponsive for 30 days or more

  • violates these Terms or repeatedly disregards agreed boundaries

  • engages in harassment, disrespect, or abusive communication

If we terminate due to Client breach, amounts paid remain non-refundable. Deliverables are provided only to the extent work has been completed and paid for.

Project Abandonment

If the Client is unresponsive for 30+ days, the project may be considered abandoned and closed. Any restart may require a new agreement, updated pricing, and new scheduling based on availability.

6) Respectful Collaboration

We work best with mutual respect and clear boundaries. We may refuse or discontinue work if communication becomes hostile, disrespectful, or unsafe for our team.

(We’re friendly. We’re not a punching bag.)

7) Intellectual Property, Ownership, and Portfolio Use

Ownership Until Final Payment

All concepts, drafts, working files, and deliverables remain VURV’s property until final payment clears.

License After Final Payment

After final payment, you receive a non-exclusive, non-transferable license to use the final approved deliverables for your business brand and marketing.

What You May Not Do

Unless agreed in writing, you may not:

  • resell or sublicense the deliverables

  • use deliverables as standalone products for sale (templates, asset packs, downloads)

  • claim original authorship or remove copyright notices where applicable

Unused Concepts

Unused concepts, drafts, and exploratory work remain VURV’s intellectual property.

Portfolio Rights

Unless confidentiality is agreed to in writing, you grant VURV permission to display completed work in our portfolio, website, social media, presentations, and case studies.

8) Client Content + Third-Party Assets

You represent that you have the right to provide any content you supply (logos, photos, copy, trademarks, etc.). You agree to indemnify and hold VURV harmless from claims arising from materials you provide.

If your project requires third-party assets (fonts, stock photography, plugins, etc.), licensing costs are either:

  • billed to the Client, or

  • purchased by the Client directly, depending on what we agree in writing

9) Third-Party Services and Platforms

We may integrate or build using third-party platforms (hosting, printing, email tools, analytics, social platforms, etc.). VURV is not responsible for outages, policy changes, or performance issues caused by third parties.

10) No Guarantees

We do not guarantee specific business outcomes (sales, conversion rates, follower growth, funding, press, etc.). Results depend on many factors outside our control.

11) Limitation of Liability

To the fullest extent permitted by law, VURV is not liable for indirect, incidental, special, consequential, or punitive damages.

VURV’s total liability for any claim related to services will not exceed the amount paid to VURV for the specific services that gave rise to the claim.

12) Chargebacks and Payment Disputes

You agree to contact us first to attempt resolution before initiating a chargeback or payment dispute.

If a chargeback is initiated for services that were delivered or time that was reserved, we may:

  • immediately pause work and revoke usage rights until resolved

  • provide documentation to the payment processor

  • require the dispute be resolved before continuing work

13) Confidentiality

If we receive confidential information from you, we will use reasonable care to keep it confidential and to use it only for your project. This does not apply to information that is publicly available or provided without confidentiality obligations.

If you require formal NDA terms, that must be requested and executed before sharing sensitive information.

14) Force Majeure

Neither party is liable for delays or failure to perform due to circumstances beyond reasonable control, including but not limited to: natural disasters, hurricanes, flooding, power/internet outages, platform outages, public health emergencies, government actions, or other events that make performance impracticable.

15) Governing Law and Dispute Resolution

If there’s a problem, both parties agree to try to resolve it informally first.

If we can’t resolve it, disputes will proceed to mediation in Florida, and if needed, be handled in the state or federal courts located in Florida. These Terms are governed by the laws of the State of Florida.

16) Updates to These Terms

We may update these Terms from time to time. The most current version will be posted on this site with an updated effective date.

17) Contact

Questions about these Terms? Email hello@vurvcreative.com.